{"id":11,"date":"2026-08-20T16:07:52","date_gmt":"2026-08-20T16:07:52","guid":{"rendered":"https:\/\/aladyshop.com\/?page_id=11"},"modified":"2026-08-20T16:07:53","modified_gmt":"2026-08-20T16:07:53","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/aladyshop.com\/?page_id=11","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

Refund and Returns Policy<\/h2>\n

Effective date: 21 August 2026<\/strong><\/p>\n

Thank you for shopping with aLADy. Please read this policy before placing an order.<\/p>\n

All Sales Are Final<\/h3>\n

We do not accept returns, exchanges or refunds for change of mind, ordering the wrong item, size or colour, unwanted gifts, or minor colour differences caused by screen settings. For hygiene and safety reasons, opened, worn, used or personalised items cannot be returned.<\/p>\n

Damaged, Incorrect or Misdescribed Items<\/h3>\n

If an item arrives damaged, is incorrect, is missing from your order, or is materially different from its description, contact sales@aladyshop.com<\/a> within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photographs of the item, packaging and shipping label. Please keep the item and all packaging until we have reviewed your claim.<\/p>\n

Where a claim is approved, we may provide a replacement, repair, store credit or refund, as appropriate and subject to applicable law. We will cover reasonable return shipping costs for an approved defective or incorrect item. Do not return any item without our written authorisation.<\/p>\n

Items Not Eligible<\/h3>\n

We cannot accept claims arising from normal wear and tear, misuse, accidental damage, improper washing or storage, unauthorised alteration, minor handmade variations, or damage limited to external packaging where the product itself is unaffected.<\/p>\n

Order Cancellations<\/h3>\n

Cancellation requests are not guaranteed. If your order has already been processed or shipped, it cannot be cancelled.<\/p>\n

Approved Refunds<\/h3>\n

Approved refunds are returned to the original payment method, normally within 5\u201310 business days after approval. Your bank or payment provider may require additional processing time.<\/p>\n

Your Legal Rights<\/h3>\n

Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded under applicable law.<\/p>\n

Contact Us<\/h3>\n

Email: sales@aladyshop.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Refund and Returns Policy Effective date: 21 August 2026 Thank you for shopping with aLADy. Please read this policy before placing an order. All Sales Are Final We do not accept returns, exchanges or refunds for change of mind, ordering the wrong item, size or colour, unwanted gifts, or minor colour differences caused by screen […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aladyshop.com\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aladyshop.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aladyshop.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aladyshop.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aladyshop.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":1,"href":"https:\/\/aladyshop.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":14,"href":"https:\/\/aladyshop.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/14"}],"wp:attachment":[{"href":"https:\/\/aladyshop.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}